Hot Tubs & Hot Tub Chemicals from HotTubs 2 Buy the Spa Specialists in the UK

Deliveries
Delivery is subject to stock levels anywhere within mainland UK (Excluding Scotland). Time of deliveries will be anytime between 8.00am and 6.00pm on the day agreed by the seller. Delivery promises are based on the assumption that there is an unobstructed good hard road giving adequate access by lorry to the delivery address, available storage space and suitable and sufficient labour to unload the goods. Hot tubs will be delivered to a driveway only. The delivery driver will not install the Hot tub. However full guidance will be given at the time of delivery and we will endeavor at our discretion and your own risk to site the hot tub in its final location.

Prices
All prices and offers are correct at time of going to print but are subject to change and availability. VAT will be inclusive on all prices (including carriage) at the rate of 17.5%. VAT is included in the sale price to retail customers but excluded in the price given to wholesalers and trade customers.

Payment
We accept cheques only payable to We do not charge for any item until it is ready to ship. Confirmation - Upon receipt of your order, we will send you a written order confirmation by fax, e-mail or post. Upon payment, we will also send you a receipted invoice by post.

Damaged or defective goods
Please inspect your goods immediately upon delivery and advise us as soon as possible of any discrepancies, defects or damages. Check that the base of the hot tub is flawless before laying it. Should you discover a product with a manufacturing defect, do not lay it. It may be usable later on. Do not install the hot tub unless you are completely satisfied, as we will not accept any claims for damaged items once the hot tub has been installed. Where the buyer has used or installed the goods such use or installation shall be taken as conclusive evidence that the buyer has accepted the goods notwithstanding that there is a defect in the quality or condition of the goods or that they may fail to correspond with their specification and the buyer in those circumstances waives the right to make any claim against the company. You must accept full responsibility for the suitability of the goods ordered for the purpose to which they are put. If goods are delivered faulty or incorrect, you must advise us as soon as possible, within seven days from the date of delivery. Do not open packs unnecessarily, as once opened we cannot put them back into stock. If goods are found damaged or defective prior to delivery to you, we will at our option replace the goods or refund the price paid by you. We will then arrange for collection and a full refund on receipt of goods at our warehouse or at the latest within 30 days of agreeing to give the refund. The company shall have the right to examine any goods the subject of any claim or complaint after the delivery thereof. Save as aforesaid the company shall be under no further liability to the buyer in respect of the short delivery, defective goods, failure to comply with description or lack of quality, delay in delivery or in respect of any other complaint relating to the goods.

Customer support and service
Apart from providing excellent quality products at the best possible price, the company is completely dedicated to exceeding customer expectations. If you have any suggestions, comments or any cause for complaint please contact us or write to Customer Services. You can also telephone us on 08444 870 595. Our lines are available Monday to Friday 10:00 to 17:30. We will endeavor to reply to you within 24 hours and inform you of what action will be taken.

Security and Privacy
Your security and privacy are our priority; it is not our policy to disclose your e-mail address or details to any third parties. All information gathered including any information given at the time of ordering is collected lawfully and (in accordance with the Data Protection Act 1998). The information collected about you will be used firstly to enable us to process your order, your enquiry, sample or literature request and second, to provide you with the best possible customer service. The information we hold will be accurate and up to date and will be held in accordance with the law. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information, which we hold, will be held securely in accordance with our internal security policy and the law.

Consumer Protection (Distance Selling) Regulations 2000
Under the Consumer Protection (Distance Selling) Regulations 2000 it is the consumers right to terminate the contract between the seller and the buyer upto but not exceeding 7 day calculated from the day after delivery. Any request for cancelation must be received in a durable medium (i.e letter/fax). Goods must be returned in saleable condition with origional packaging and restored to the seller at the buyers own cost. Refund for the purchase excluding carige costs incured in delivery of the item will be made within 30 day.

For Chemicals & Accessories.

Payment Your privacy is of the utmost importance to us. Payment will be processed using an SSL secure server. All information is encrypted to ensure the security of your details. In accordance with the Data Protection Act we will not pass on your details to any third parties. Should you prefer to pay by cheque, please contact us on 08444 870 595. If the items are in stock, your order will be dispatched within 7 working days. Items paid by cheque will be dispatched once payment has cleared.

Terms
By placing an order with Hot Tubs 2 Buy Ltd you will be agreeing to the following terms and conditions: Every effort is made to represent the items accurately on our website.

Returns
If, for any reason, you are not satisfied with the product that you have purchased, you may return the unused goods to us in perfect condition, with all the tags and labels intact, within 14 days of the invoice. We will be happy to offer you an exchange or refund. Before returning anything, please notify us of your intention to return the goods with 48 hours of receiving the items. We can not accept responsibility for parcels being returned to us that are lost in transit and strongly advise that returns are sent special delivery. Hot Tubs 2 Buy products are of the highest quality, however should you receive faulty items, we will pay for return postage. Please include your original receipt with the goods being returned.

Delivery All orders are normally dispatched within 7 working days. In the event that an item is temporarily out of stock, we will notify you of any delay and dispatch the items soon as possible. Goods are posted by courier.

For Hot Tub Hire

Please Note to hire a hot tub you will be required to pay a £150 deposit. This is refuned on successful inspection of the hot tub once returned. If the hot tub is punctured or split in any way or the equiptment is damaged you will forfit your deposit. Please take extra care to stop sharp objects from being around or in the hot tub and prevent people from jumping in or on the hot tub.

1. All Equipment remains at all times the property of Hot Tubs 2 Hire ". Head Office; Po Box 4016, Bath, BA1 ODY ("the Owner"). The Hirer shall without prejudice to conditions 4 and 8 at all times use his best endeavours to assist the owner to resume possession thereof whether during the hiring if the Hirer has lost or relinquished possession of the equipment or at the end of the hiring if it is not then returned to the Owner, and hereby authorises the Owner to enter upon the Hirer's premises during normal working hours for those purposes.

2. No variation of these Conditions of Hire and the terms overleaf and no conditions in any order, acceptance or other document issued by the Hirer shall form part of this contract unless specifically agreed to in writing by the Owner. No conditions or warranties other than those herein specifically set out shall be implied or deemed to be incorporated in or to form part of the contract.

3. If the person signing the contract is not the hirer he warrants that he has the authority of the Hirer to enter into this contract on the Hirer's behalf and shall indemnify the Owner against all losses, damages, actions, proceedings, costs, claims or demands whatsoever suffered or incurred by the Owner as a result of any breach of such warranty.

4. The Hirer shall not assign this contract or rehire or part with possession of any of the equipment without the Owner's written consent.

5. The Hiring will commence on delivery of the equipment to the Hirer and will end on re-delivery thereof to the Owner or upon the expiry of any notice given under Condition 6 or upon the payment of any charge made under Condition 11.

6. The Hiring may be ended by the hirer at any time, by not less than 5 working days notice in writing. Cancelations greater then 5 working days are subject to a 50% charge.

7. In addition to the charges referred to herein the Company at it's sole discretion may require that the Hirer shall pay to the Company charges in respect of insuring the Equipment upon the terms and conditions and subject to the exclusions of liability contained in the insurance policy for the time being in force which the Company has negotiated for such purposes. A copy of such policy shall be made available to the Hirer upon request PROVIDED THAT where the Hirer has confirmed that it has arranged insurance cover which is already in existence against all risks for the full replacement value of the Equipment and given full details thereof to the Company then the Company may waive this requirement.

8. Without the previous consent of the Company Equipment must not be used on any abnormal or hazardous assignment taken out of the hirer's premise unless otherwise agreed by the Company prior to the commencement of the hire.

9. Notwithstanding any other provision of this contract, if the Hirer is not a body corporate then the hiring will end not later than the expiration of three months from the date of the contract.

10. Unless otherwise agreed in writing by the Owner, the Hirer at his own expense shall be responsible for the collection from and the return to the Owner of the equipment. The equipment shall be at the risk of the Hirer as to all loss and damage whatsoever during the period of the hiring. The Hirer is responsible for loss of hire charges by the owner following loss or damage to hired equipment for the period until such a time as the equipment is repaired or replaced. If the Owner agreed under Condition 17 that the Hirer need not contribute to the cost of insurance, the Hirer shall be responsible for insuring the equipment to its full replacement 'new for old' value against all loss and damage whatsoever. Any return note for the equipment issued by the Owner at or after the end of the hiring shall not be evidence of the condition of the equipment described in it. Delivery and collection charges at the Owner's standard transport rates from time to time shall be paid by the Hirer to the Owner on demand as an extra.

11. If the Owner when required to do so attempts to but is unable to deliver or collect the equipment due to the fault of Hirer, the Hirer shall pay delivery or collection charges at the Owner's standard transport rates applicable at the date of such attempted delivery or collection.

12. The equipment shall be deemed to be in good repair and condition and in accordance with the terms of the contract and to the Hirer's satisfaction upon delivery to the Hirer unless the Hirer gives notice in writing to the Owner within 40 hours of delivery. No warranty is given that the equipment is suitable for the purpose for which the Hirer requires it.

13. The Hirer shall at all times keep and at the end of hiring return all the equipment in good working order and repair and clean condition and will not in any way alter or repair any part of the equipment. The Hirer will pay to the Owner all losses, costs and expenses whatsoever paid on demand by the Hirer to the Owner for replacing any equipment not returned at the end of the hiring or damaged beyond economic repair shall be the Owner's Replacement List price of the equipment current at the end of the hiring.

14. The Hirer undertakes to use and maintain the equipment at all times strictly in accordance with the manufacturer's instructions and to comply with all safety instructions and regulations relating thereto.

15. The Company cannot accept any liability for any manufacturing defect and the Company cannot accept any responsibility in connection with any loss or damage to or in respect of the same.

16. The contract is subject to the availability of the equipment when it is required by the Hirer. The Owner shall not be liable for any loss or damage whatsoever suffered by the Hirer or any other person whether direct or indirect caused by or arising from late delivery, no-delivery, breakdown, failure, stoppage or unsuitability of or defect in the equipment during the hiring and the Hirer shall indemnify the Owner against any such loss or damage.

17. The Owner shall not be liable to the hirer for and the Hirer shall at all times and in all respects indemnify the Owner in respect of all actions, proceedings, costs, claims and demands whatsoever brought by any person for the death of or injury to any person (other than death or injury due to the negligence of the Owner) or damage to property caused by or arising out of the use of the equipment in any manner whatsoever whether such liability arises under statute or common law or howsoever.

18. The Hirer shall on demand pay the Owner such sum or sums as the Owner may from time to time in its absolute discretion require as security for hire charges for any period of the hiring and the return of the equipment not covered by sums previously paid as security. The balance of any sums so paid by the Hirer shall be refunded without interest after all liabilities of the Hirer to the Owner have been satisfied in full.

19. If the Hirer purports to cancel this contract or refuses or fails to accept delivery of the equipment, the Hirer shall pay to the Owner by way of liquidated damages 35% of the hire charges payable for the minimum period of the hiring but without prejudice to any other right or remedy of the Owner.

20, Unless otherwise agreed by the Owner, the Hirer shall contribute at the rate of 12.5% of the total hire value to the cost to the Owner of Insurance indemnifying the Owner and the Hirer against physical loss or damage of the equipment during the hiring on terms which are available from the Owner on request. The hirer will be responsible for the first £150 of any loss or damage to the equipment. Such indemnifying of the Hirer is subject to the Hirer, as though the Hirer were the Insured, observing, fulfilling and being subject to the terms, exclusions and conditions of this contract. The Hirer shall not during the Hiring effect any other insurance of the equipment against physical loss or damage. In the event of any occurrence giving rise to a claim under such insurance, the Hirer shall notify the Owner immediately and comply with the Insurer's requirements in respect thereof.

21. Whilst equipment is on hire with the Hirer, unless such equipment is in the direct control of the owner's personnel, then the equipment is the sole responsibility of the hirer and they will be liable for any loss or damage to that equipment however caused.

22. Unless otherwise stated, any price or rate quoted or published by the Owner is exclusive of Value Added Tax which shall be payable to the Owner in addition to the price or rate.

23. The Company reserves the right to subcontract all or any part of the Hirer's order and to assign or otherwise deal in anyway whatsoever with the Company's interests in the Equipment and in the Agreement.

24. The hirer will inspect the equipment with the owner and have noted and signed for any damage on the equipment on the attached pre hire inspection document before the hire period commences.

25. The hirer will not allow anyone under the influence of alcohol or drugs to use the equipment.

26. The hirer will not attempt to or move the equipment from the location that the owner has placed it.

27. The hirer will not tamper or adjust any aspect of the equipment mechanics or electrics.

28. The hirer will add chemicals required to maintain the water in the hot tub and understands the risks involved in not maintaining the water as per the manufacturers instructions.

29. The hirer will supply the electricity for the equipment in the hire period.

30. The hirer will supply the water for the equipment in the hire period.

31. The Agreement and these conditions shall be construed in accordance with English Law and the parties herein submit to the jurisdiction of the English Courts.