The home of quality Budget Hot Tubs

Dear Hot Tub Buyer,

In recent times there have been a lot of unscrupulous companies setting up selling hot tubs online. We are dedicated to ensuring all of our customers are completely satisfied with their hot tub and maintain the very highest standards in customer service. In order to help protect yourself when buying a hot tub online we strongly recommend that you follow the advice provided by our trade association BISHTA, found below. Who ever you choose to purchase your hot tub from for peace of mind we always recommend to purchase from a BISHTA member.

Kind Regards,

Alex Kemsley
Managing Director
The Waterstream Group

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BISHTA CUSTOMER TOOLKIT

BISHTA is the trade association for the spa and hot tub manufacturers, importers, retailers and suppliers in the UK.  BISHTA and its members want you to enjoy your experience of buying a spa or hot tub, as this should be a very exciting time.

Buying from a BISHTA member, either from their show room, on their internet site, or from an exhibition, should ensure that you get the best advice and find the item that you wish to purchase that suits your needs and budget requirements.  BISHTA members are suitably trained and experienced to provide you with knowledge about the products and most importantly the water treatment regime that is needed to safely maintain your spa or hot tub.  BISHTA members abide by a Code of Ethics and this should give you peace of mind.

Sadly there are occasions when customers have bought products from non BISHTA members, especially on the internet, thinking they are getting a real bargain only to be totally let down and often losing money as a result of not asking the right questions.

To assist customers make informed choices about buying a spa or hot tub, BISHTA and its members recommend that you ask the following questions:

• Make sure you know what you want the spa or hot tub for as this may influence the equipment that you need.  For instance, is it for fun, medical reasons or relaxation?
• What water treatment is required, so that you can be sure that you know how to maintain the water chemistry for the safest way to relax and enjoy yourself.
• Products need to be up to a European standard (CE conformity), so check to see that they are compliant by asking to see the relevant certificates
• Some internet providers have products that customers may believe to be from one country, but are actually from a totally different continent, so check carefully and do not assume a name means that product is from that country!
• Ask who the manufacturer of the hot tub is and check out their website.
• Clarify what features you will be getting in terms of number of seats, number and style of jets, entertainment systems available and the manufacturer of the powerpack.
• Hot tubs need to be wired into the mains and so you will need to ensure a qualified electrician is able to connect your spa or tub to the mains supply. Only a Part P registered / certified person should make the installation.
• Ask to see the warranty on offer before you buy as this may vary between products and in some instances it may not actually be offered by the same company, which may cause difficulties.
• Check what arrangements there are for call outs and servicing if anything goes wrong with your purchase, including timescales and costs for spare parts and call outs.
• Before making the purchase clarify in writing when the product is to be delivered as genuine companies will inform you if there is going to be a delay in receiving your goods.  Sometimes genuine companies will need to wait for a full container to be shipped to the UK, while other companies may try and mislead you, so get the details in writing.
• Ask to speak with genuine satisfied customers and check customer reviews on the internet, but be careful as at least one customer feedback site that we have seen appears to be very suspicious as there is only positive feedback for one company!
• If you are unsure if an internet company is going to be reliable, find out where the company is based and go and visit them.

Good luck with any purchase that you make and BISHTA hopes that you have a lot of fun with your spa or hot tub, you deserve it!