Delivery Options

Collect Instore

In order to collect instore at our Handcross Showroom near Gatwick you will need the following:

1) Your Order Number

2) The Card you paid with online

3) A Driving Licence or Passport for the person whos card it belongs to

4) The Person who bough the item must also be present.

Unfortunalty due to card processing rules we can not release any goods without all of the above

Standard Delivery - Order below 70Kg (Includes Inflatable hot tubs)

Orders placed before 3pm on a working day will be processed and despatched by courier and will take 3-5 working days to arrive

Delivery to most mainland UK addresses is free of charge for orders values over £49

Orders under £49 will incur a £5.99 Delivery Charge

Offshore, Ireland, Channel Islands; Scilly Isles; Isle Of Man, Scottish Highlands will incur additional charges

A signature will be required by the courier

Subject to stock availability

Internations Shipping below 70Kg 

Orders placed before 3pm GMT on a working day will be preceded and despatched the same day. 

A signature will be required by the courier

Subject to stock availability

Saturday Deliveries(UK Only)

We are able to delivery on Saturday to mainland UK 

Orders need to be received by 3pm on Friday

Delivery to most mainland UK addresses is £39.99 for a Saturday delivery

Hot Tub Cover Orders

All hot tub cover orders will be sent on a standard delivery service due to the size

A signature will be required by the courier

Subject to stock availability

Out of Stock or Back Orders

If we are out of stock of an item we will inform you of the lead time and give you the option if you wish to cancel or wait for the item to come back into stock. 

Solid Hot Tub Deliveries – Pallet Delivery (Excludes Inflatable hot tubs)

We can delivery all hot tubs in mainland England & Wales free of charge

Scotland, Offshore, Europe and Worldwide hot tub delivers please contact us for a quote

Solid hot tub delivery times are from a few days to up to 12 weeks depending of stock availability, we will always contact you to discuses delivery lead times

You will always be contacted to agree a delivery day before your hot tub is despatched

Hot tubs will be delivered on a pallet on their side all wrapped up

The delivery driver will off load the hot tub with a pallet truck and leave as close to you’re properly as they can

The delivery driver will be unable to help move the hot tub into its final location

You will require a qualified electrician to wire up your hot tub – No Plug or cable comes with them

Solid Hot Tub Deliveries – 2 man delivery (Excludes Inflatable hot tubs)

We can offer a 2 man delivery team to delivery your hot tub and position your hot tub in its final location (As long as there is access and safe to do so)

Cost for this service in Mainland England is £250

Solid hot tub delivery times are from a few days to up to 12 weeks depending of stock availability, We will always contact you to discuses delivery lead times

You will always be contacted to agree a delivery day and a time slot before your hot tub is shipped

Hot tubs will be delivered by our qualified delivery team 

You will require a qualified electrician to wire up your hot tub – No Plug or cable comes with them